Business Process Overview
- Capture Photo of Drink Pour: Document the drink being prepared for quality assessment.
- Trigger Perfect Pour Prompt With Ava: Initiate the assessment process using AI technology.
- Assess Drink Against Pre-configured Criteria: Evaluate the pour based on specific quality parameters.
- Schedule Actions for Non-compliance: Organize necessary steps if the drink does not meet standards.
- Share Results and Update Customer Details: Communicate findings and record actions taken for future reference.
Aforza Vertical AI (Ava) enables sales teams to maintain brand consistency and drink quality in customer-facing environments. By utilizing real-time assessments and systematic checks, this process allows field users to ensure that each drink meets predefined standards, enhancing customer satisfaction.
It begins with capturing a photo of the drink being poured, followed by an analysis of the pour based on various quality criteria, such as glassware branding and drink appearance. If any criteria are not met, appropriate actions, such as scheduling glassware orders or customer training, are taken to rectify the issues. This structured approach helps in maintaining high-quality standards for drink presentation, fostering brand loyalty and ensuring a positive customer experience.
1. Capture Photo of Drink Pour
This step involves documenting the drink preparation.
- Use a mobile device to take a clear photo.
- Ensure the drink is well-framed and fully visible.
- Capture images under appropriate lighting for accuracy.
- Upload the photo to the system for analysis.
- Prepare for the next step in the assessment process.
2. Trigger Perfect Pour Prompt With Ava (Automated)
This step activates the AI assessment tool.
- Initiate the assessment by notifying the system.
- Ensure that all required data is uploaded successfully.
- Confirm that the AI is ready to analyze the pour.
- Monitor for any system errors or prompts.
- Proceed to the evaluation of the drink.
3. Assess Drink Against Pre-Configured Criteria
This step evaluates the pour based on set standards.
- Check if the glassware is branded appropriately.
- Assess if the drink has the correct foam or topping.
- Verify the color of the drink matches the expected standard.
- Ensure the glassware is clean and suitable for serving.
- Document any discrepancies for corrective action.
4. Schedule Actions for Non-Compliance (Automated)
This step organizes necessary responses for issues identified.
- If glassware is unbranded, schedule a new order.
- If training is needed, arrange a customer training session.
- Update the action items in the system for tracking.
- Ensure timely follow-up on scheduled actions.
- Communicate with relevant stakeholders about next steps.
5. Share Results and Update Customer Details
This step involves communicating the assessment results.
- Compile the findings from the assessment process.
- Share results with relevant team members or stakeholders.
- Update customer records to reflect any actions taken.
- Maintain a log of assessments for future reference.
- Ensure all data is stored securely and is easily retrievable.