Business Process Overview
- Check Into Visit and Confirm Location: Verify user is at the correct location to ensure accurate compliance reporting.
- Begin Compliance Audit and Log Disputes: Start audit, documenting any disputes related to compliance issues.
- Complete Compliance Failure Q&A: Answer key questions regarding the compliance breach and capture evidence.
- Review Current Contracts: Determine if a contract is relevant to the compliance issue and check for dispute intentions.
- Record Dispute Request: Document the dispute, terms acknowledgment, and capture the customer’s signature.
This process is critical in maintaining the integrity of promotional efforts, protecting brand reputation, and minimizing financial losses due to non-compliance. The field user conducts a thorough compliance audit, logs any disputes related to merchandising, location, or assembly, and follows up with a structured Q&A to document the nature of any compliance failures. By reviewing existing contracts and recording dispute requests, this process also ensures transparency and accountability, providing clear documentation and customer acknowledgment of any issues identified during the audit.
1. Check Into Visit & Confirm Location
This step ensures the field user is at the correct customer location before beginning the compliance audit.
- Log into the mobile application.
- Confirm the visit location using geolocation.
- Verify presence at the specified customer site.
- Start the visit timer for tracking purposes.
- Confirm the correct customer contact at the site.
2. Begin Compliance Audit and Log Disputes
This step involves initiating the compliance audit and documenting any disputes that arise.
- Access the compliance audit checklist in the application.
- Inspect merchandise, location setup, and promotional assembly.
- Identify and log any compliance breaches or disputes.
- Document specific details of any disputes for further review.
- Capture any initial customer feedback on compliance issues.
3. Complete Compliance Failure Q&A
This step gathers detailed information on any compliance failures identified during the audit.
- Answer whether the promotion is compliant with set standards.
- Identify what specifically failed in the compliance check.
- Determine if the failure is rectifiable on-site.
- Decide if a photo can capture evidence of the compliance breach.
- Capture a supporting image if applicable.
4. Review Current Contracts
This step checks if there is a relevant contract tied to the compliance breach and whether the customer wishes to dispute.
- Review the customer’s contract details related to the promotion.
- Determine if the contract covers the compliance issue.
- Assess if the customer wants to dispute the compliance failure.
- Note any contract terms that apply to the dispute process.
- Prepare to record any dispute intentions formally.
5. Record Dispute Request
This step documents the customer’s dispute request and acknowledges the terms and conditions related to the audit failure.
- Select the dispute status within the application.
- Review and acknowledge the terms and conditions with the customer.
- Discuss the consequences of the compliance audit failure.
- Capture the customer’s signature to confirm the dispute request.
- Save the dispute record for future reference and follow-up.